SARS Service Charter and Turnaround Times

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

SARS has a comprehensive service charter noted below. This is useful in knowing or possibly managing expectations on when a response can reasonably be expected. It is useful for in knowing when to remind yourself to follow up with SARS on queries. It is important that you hold SARS to these deadlines and progress keeping track of all your case numbers.

For each query a turnaround time is specified. Once SARS is outside of these windows you can lodge a complaint, and depending on the severity of the query, lodge a complaint with the Ombudsman immediately or once the turnaround time for the complaint has elapsed.

Find below the services charter herewith a link to the Tax Ombudsman.

You can also get the most recent charter on SARS’s website here.

More To Explore


What Is Provisional Tax?

Unsure of what provisional tax is and how it affects you? You’re not alone! Many business owners are unsure of this complex and important tax. That’s where CFO360 comes in. We’re here to help you understand provisional tax, so you can make the best decisions for your business. Provisional tax is a critical part of

budget speech 2022 South Africa

Budget Speech South Africa 2022 | Highlights & Download

Here are some headlines from the 2022 Budget Speech: Some much needed pragmatism and a balanced budget on the Horison Inflationary Changes to Personal Tax BracketsThe usual inflationary changes have been made to the personal income tax brackets of 4.5%. Find the adjusted brackets below. Reduction in Corporate Income Tax RateIn the previous budget speech

Do You Want To Boost Your Business?

drop us a line and keep in touch

Scroll to Top