SARS Service Charter and Turnaround Times

Share This Post

SARS has a comprehensive service charter noted below. This is useful in knowing or possibly managing expectations on when a response can reasonably be expected. It is useful for in knowing when to remind yourself to follow up with SARS on queries. It is important that you hold SARS to these deadlines and progress keeping track of all your case numbers.

For each query a turnaround time is specified. Once SARS is outside of these windows you can lodge a complaint, and depending on the severity of the query, lodge a complaint with the Ombudsman immediately or once the turnaround time for the complaint has elapsed.

Find below the services charter herewith a link to the Tax Ombudsman.

You can also get the most recent charter on SARS’s website here.

More To Explore


Budget Speech South Africa 2024 | Highlights & Download #Budget2024

The 2024 Budget Speech in South Africa has unveiled a series of fiscal measures and spending programs that aim to balance economic growth with fiscal responsibility. This year’s budget is particularly noteworthy given its proximity to the upcoming elections, a factor that seems to have influenced the government’s cautious approach to major tax changes. The

SARS Has Implemented A New System For Estimating VAT Assessments | CFO360 Accountants

SARS Has Implemented A New System For Estimating VAT Assessments

There has been a warning to taxpayers who fail to provide pertinent documentation in a timely manner to support their value-added tax (Vat) filings. Effective immediately, the South African Revenue Service (SARS) will start providing estimated assessments. After the estimated assessment is released, the Vat vendor will not be able to file a request for adjustment

Do You Want To Boost Your Business?

drop us a line and keep in touch

Scroll to Top